Certified OmniStudio Consultant v1.0

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
Create a case for an account team member to follow up.
Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements?

A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation. In the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email. Users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation? (Choose three.)

A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:

Minimize implementation time -
Ensure end-user processes are as simple as possible

Find a way to ensure optimal UX -
In this scenario, what two actions should the consultant recommend to the project team? (Choose two.)

When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer’s issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer’s asset and the last service date of the asset?

What business problem does DataRaptor solve?

A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier.
The process requires the following actions:
Allow the user to select one or more energy products from a list
Get current energy usage data from an external system via an API
Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements? (Choose three.)

Which element allows a user to retrieve data from a single field and display it in a dropdown list?

A business needs to display installed products for field service technicians on service calls using a mobile device. The installed product information must be summarized so the technician can see key details at a glance. However, the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement? (Choose two.)

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue” and submit the case data “as-Is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements? (Choose three.)

Which Action element redirects the user outside an LWC OmniScript?

Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and account fields from Salesforce.
According to best practice, what data source should be used?

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. The consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sales processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. Each process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?